CONSUMERS Association of Singapore's (Case's) executive director, Mr Seah Seng Choon, gives my paper readers tips on dealing with companies in the beauty and wellness industry.

What are some things to note before signing up for spa packages?

Look for evidence of protection of prepayment, such as insurance schemes, and for terms and conditions relating to termination of contract to ensure that there are avenues for refund if the spa programme cannot continue for reasons ranging from medical allergies to venue closures.

Learn to say "no" if you are uncomfortable with the sales tactics and, even if you are keen on the package, take a few days to think over the offer.

What can customers do if the spa they signed packages with closes down?

If the company's status at the Accounting and Corporate Regulatory Authority is still "live" but it is not operating at its premises, the immediate action to take is to file a claim against the business at the Small Claims Tribunal (SCT).

If you require assistance on lodging a claim at the SCT, you could refer to the procedures on the SCT's website (www.smallclaims.gov.sg) or go to Case.

What are some warning signs of a business folding?

• If a vendor closes suddenly for "renovation" without notice to customers or not leaving contact details for answering queries.
• If the staff complain of non-payment of salaries and have filed complaints at the Ministry of Manpower.
• If the landlord is suing for non-payment of rent.

Consumers are advised to seek legal counsel if the business has wound up and they wish to pursue the matter in the courts.

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